Screening A Moving Company

| January 13, 2012 | 25 Comments


Screening A Moving Company

A few people have responded on my blog asking me how to
choose a good moving company.  The Slick Move Guide
contains a list of 25 questions for movers. To make it easy, I have come up
with three important areas of concern that will allow you to quickly screen a
mover so that you do not waste a lot of time. You can visit many web-sites on the
internet, clicking and reading for hours and feel exhausted in the end. Not
everyone has that kind of time. If you choose a reputable moving company, you
will most likely not have to worry about some of the research and questions. For
this reason, I highly recommend choosing a quality mover by screening them
first with these three steps. Once you find a handful of good prospects, then you can

refer to the 25 questions to investigate the moving company further. Your goal is to end

up with three quality companies that you feel comfortable with so that you can arrange for an
in-home estimate.

First, make sure that the moving company is licensed with the Federal Motor Carrier Safety Administration ( and does not have any unresolved complaints. Also, check with the Better Business Bureau to ensure their quality.

Second, call the moving company to see if they will provide a “free” in- home estimate. If they refuse –
scratch them off your list because a QUALITY moving company WILL do this for you. Never receive a quote over the phone because the moving company needs to see what you have.

Third, inquire if they have their own trucks or if they are a broker. A quality moving company should have their own trucks and if they do, then you will want to ask them if they use subcontractors. It is ideal if they do not; but if they do then request information about their subcontractors so that you can research them as well to verify that they are reputable. (I plan to blog about moving companies and subcontractors next week)

Once you have found a few companies that pass these first three steps, you can move onto asking them some more in depth questions. Always get three estimates when you are moving! For some reason, we bargain shop for TVs, cell phones, carpet, etc. but when it comes to moving many people often call just one mover who may have been suggested by a friend or an employer. Three estimates may take some time but it is worth it. Here are five of the 25 questions that are listed in the Slick Move Guide (you will find much more detail and explanation in the guide).

1)      Ask if your estimate will be binding or nonbinding?

2)      Will there be any unforeseen costs such as packing materials, moving blankets, shuttle service
(if their truck is unable to get close to your home) charges for stairs, long carries, gas surcharges, travel time, or credit card charges ?

3)      What are the terms and conditions of their cancellation policy?

4)      Can you save money by disassembling and reassembling the beds/furniture yourself and/or having all of the items on the first floor?

5)      What type of payment options do they offer and is a deposit required? Will you pay half before and the balance upon drop off?

Once you have chosen a mover, there are certain steps that you can take when packing to help your items remain safe and decrease the chance of losing them. Please see the Slick Move Guide for “Smart Packing” instructions. It is extremely important to ensure that everything you discuss and agree upon is in writing on the contract; I cannot stress this enough.

If you think an estimate or cost is extremely high you can contact the Surface Transportation Board ( where you can inquire about an average cost for your move and you can also file a complaint if you have already been charged. For more information, details and the COMPLETE LIST of questions to ask moving companies please click below and order the
Slick Move Guide! Be Prepared For Your Journey!

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  1. fggggaaad says:

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  22. Asking a number of questions to the moving company can clear all your doubts about the company. If they are not speaking confidently anything or not showing any proof, you shouldn’t proceed further. Apart from that, checking the valid license and checking reading the reviews on the Better Business Bauer can help the customers a lot. Customers should always ask for the in-home binding estimate to the moving company for the right quotes.

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